New Development Realities
Marc over at O’Reilly has an excellent post up about new web development techniques and the tying of developers more closely to customer service. The summary? Less QA, more direct involvement by developers in support (at least initially) and in general greater communication from those higher up in the organization to customer e-mail.
He doesn’t make a value judgement, in some ways it is a reality of getting things done with less resources and in others the secret to building great products. Even if you haven’t touched a line of code in your life you should read the post.
